Refund policy

Returns
Our policy lasts 7 days from receipt of goods (according to eParcel tracking). If it has been over 7 days since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags, instructions, etc..

Non-returnable items:

  • Gift cards
  • Sale items (unless manufacturers fault)

To complete your return, you will need you Order Number or receipt/proof of purchase. If you meet the criteria above, you can request a Return Authority via your account page using the email you ordered with.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (product price less initial shipping charges if any). 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually around 7 days for banks/PayPal to process.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@workplaceneckwear.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged before shipment. If you need to exchange it for the same item, send us an email at service@workplaceneckwear.com.au to receive a Return Authority Number and eParcel Return Label.

 

Shipping (if Return Authority Issued)
To return your product, you should mail your product to: Workplace Neckwear, Return Authority ###, PO Box 640, LANE COVE NSW 1595.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly suggest purchasing tracking with your postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.